With an overwhelming response to outsourcing, many companies outsource their work or their business functions as it reduces their cost manifolds. Reducing the time for marketing and getting rid of the burden to accelerate any project, outsourcing has proved beneficial for companies in many respects.
However, companies are often exposed to share their trade secrets, intellectual property, and other important customer information. Businesses usually have to safeguard their information, but they tend to make mistakes in a rush to outsource. If the outsource work isn’t managed properly, then it may lead to drastic penalties.
So, if you are thinking about outsourcing, get all the aspects of dos and don’ts of it thoroughly and keep your business on the right track.
The Do’s of Outsourcing
To start with a small scope and then expand :
- Start your outsourcing work by allowing access to a small set of diverse talent. Give them repetitive and mundane tasks of billing and basic customer support. Eventually, you can scale your services and flexibly grow your business.
Ensure there's a culture fit between you and your outsourcing provider:
- Choose a proper outsourcing provider who echoes your core values and goals and can engage with your clients on your behalf. With providing high-quality service for minimal costs, you need to keep the quality and culture fit.
Do use tools and reach out to businesses for referrals:
When looking out for an outsourcing provider, expand your search by using all the tools. Take help from other businesses for referrals and bid for projects by hiring freelancers. You can even work with a staffing agency to recruit, train, and manage your legal responsibilities.
Do outsource infrequently used skills/expertise:
Before beginning to outsource, your work chooses those tasks that require minimum skills and are infrequently used in your firm. Keep the essentials to be performed by your core staff and experiment with other service providers to choose the best one that fits your needs. In some cases, if you lack expertise, then use freelance job boards and other staffing agencies to find the perfect vendor and make the most out of it.
Do think of it as a new way to grow:
Treat your outsourcing work to expand your skill sets and resources. It helps you to adjust as per demand and generates a leaner way to grow your company with less overhead and fraction of cost. Even you get to keep up with the technological current within your small business and amplifies you to work like multinationals.
Strategize your outsourcing work by inducting offshore team members incrementally. Using a small assignment simultaneously leads your learning curve to steeper avenues.
Do keep interesting work for your full-time staff.
Keep the work that is desirable for your employees. If they have the skills and resources, make sure your employee gets the benefit or may turn resentful with outside workers. Additionally, it can even affect their morale and give them feelings of job insecurity.
Do consider all legal aspects of outsourcing.
Do consider getting information and all legal aspects of outsourcing beforehand. When you provide work for hire, you need to consider the non-disclosure agreements that give the contractor the ownership of work.
The Don’ts of Outsourcing
Don't outsource your strengths.
Never outsource your core work and strengths, as it will dilute the value of your company. The strengths are the valuable assets of your company that are the driving force behind your company’s success.
Don't outsource for the sake of cutting costs.
In a matter of rush to cut your business costs, never go for outsourcing. It’s a bad idea and a huge future concern because if you go for outsourcing with less budget, then you will have to spend a lot in the long run. So never sacrifice quality for the sake of cutting costs and invest in a reputable outsourcing provider.
Don't expect your outsourced workers to perform entirely on their own.
In outsourcing work, never leave the work entirely on them. Instead, be involved in the processes as you can’t expect them to perform as your employee. Delegate the task and establish open communication to find the best results.
Don't work with someone who views your business as a side project.
Outsourcing service providers have many projects in their kitty, so it is entirely up to you to foresee them and fit them in your requirements. Don’t need to partner with such providers who view it as a mere side project and fail to bring the best results.
Don't think of outsourcing as a temporary solution for small tasks.
If your company is in urgent need of content creators and this demand may last long term, then don’t go for outsourcing for temporary needs. Think of it as a long-term partnership, and with its demands, you can even acquire new projects and thus enhance the quality of your services.
Don't settle for less.
When settling with your outsourcing partner, do not be in a hurry. Check for the one who cares about your company and can dedicate to a long-term relationship. Then, with expertise and relevant experience, explore independent reviews of them to reduce the issue you may potentially face later.
We hope the above dos and don’ts can culturally engage you to fit in this outsourcing culture and convince you why third-party service is important for business functions. You can even discuss your targets and get your outsourcing vendor to be aligned with the milestone. So, invest in a reliable outsourcing partner and get premiere solutions to focus on core business while saving staffing costs and solving capacity issues in numerous ways.